![]() Some dual-band routers manage this automatically. If your WiFi router supports both frequencies, it may help to connect more WiFi devices using the 5 GHz frequency. Both Bluetooth and WiFi devices use the 2.4 GHz frequency, but many WiFi devices can also use the 5 GHz frequency. Decrease the number of active devices using the same wireless frequency. Try not to use your wireless devices near common sources of interference, such as electric cables, microwaves, fluorescent tubes, wireless video cameras and wireless telephones. ![]() You can create a better, stronger wireless signal with these general steps: Place the Bluetooth devices you are trying to connect closer together. ![]() Go to the Bluetooth settings on your phone or tablet and start the pairing process again. Press and hold the Bluetooth button on your product until the pairing mode comes back on.Ħ. If the above did not work, try to restart your product.ĥ. Restart your phone or tablet and try to establish the Bluetooth connection again.Ĥ. If you previously connected your product with your phone or tablet, can you delete this connection from the Bluetooth menu on your tablet or phone?ģ. Disable the Bluetooth on your phone or tablet for at least 10 seconds, then enable it again.Ģ. All stored information or settings will be deleted.ġ. Once the factory settings have been restored, the streaming box will power off and restart automatically. To restore the factory settings, select ‘Options’ > ‘Factory Default’ or ‘Factory Reset’ on the touchscreen or press and hold the reset button on the back of the screen of your streaming box for about 5 seconds. ![]() If you only experience these issues when playing music through Bluetooth, we recommend trying the following: Move your source (phone/tablet) closer to your streaming box and check if there are other devices nearby that could cause interference or if there are items of furniture, walls or other materials between the transmitter and receiver that could (partially) block or disrupt the signal. Modified on: Mon, 28 Sep, 2020 at 10:32 AMĬheck to see if your device is already connected to another Bluetooth device, if the correct source has been selected, if the system is muted and if you experience the same problems when you play music through Bluetooth with another phone/source. Solution home FAQs ENG: HARMAN / KARDON SURROUND HARMAN KARDON SURROUND: I am having problems with the Bluetooth connection. ![]()
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