Next, you will need to bring your hard drive your nearest File Savers location or ship your hard drive directly to our clean room lab with a Pre-Paid FedEx label that we will provide via email (Free For You). Question: How do I start the data recovery process?Īnswer: Give us a call so we can get you an official quote along with the service options based on the size and type of your specific media device. For urgent recovery situations, we can upload specific files (no more than 5GB of data) to our secure DropBox account where you can download them and get your time critical files even faster. Question: How Do I Get My Recovered Data Back?Īnswer: For your convenience, we always recover your data to a brand new USB external hard drive or flash drive that you can purchase from us or provide to us. If you choose not to take the partially recovered data, you may walk away without any recovery costs to you. In some cases, we may offer you a discounted price if you would like to take the partially recovered data. If we recover only some of your important data you will be given the option to take the recovered data or not. If we recover all of the most critical files you asked for, you will be charged for the recovery even if there are a some non critical files not working. We also like to check the critical files that you provide to us if possible. When we recover your files, we will check the file integrity by mounting and opening several random files. This largely depends on the severity of the failure and the amount of damage your platters have sustained when your drive failed. Question: What if you recover only part of my data?Īnswer: we can recover some of the data but not all of it. We guarantee we will recover our Salina, KS clients data or there is no charge. Question: What happens if you can't recover my data?Īnswer: We have a No Data No Charge policy! If for some reason, your data can't be recovered, we will not charge you anything for the recovery attempt. IE: Emergency, Rush and Standard cases will all move ahead of Budget Service cases in the queue. It's also based on your chosen recovery service level. The order of the recovery queue is a first come first serve system. If you choose to have us attempt recovery of your data, we will move your media device to our recovery queue. You will then have the opportunity to decide if you want us to attempt recovery of your data or not. Question: What Happens After the Evaluation Has Been Completed?Īnswer: Your assigned data recovery adviser will call you back and go over our evaluation findings and provide you with a firm price to recover your data. FYI: It is impossible to perform an accurate evaluation of a RAID without moving through the entire recovery process due to the complex nature of a RAID, the way it stores its data and the different types of failures that we see. We will then provide you with a firm price based on the failure and service level you chose. We will need to perform an evaluation (FREE TO YOU) of your hard drive, RAID, flash drive or camera card to correctly identify the failure. RAID's, NAS devices and other types of server storage devices all cost more as well. Faster service, larger drives, SSHD drives, SSD drives, encrypted drives and previously opened drives all have a higher top end price quote. Most hard drives that are 1TB or smaller will cost from $299 to $999 (depending on the failure) to successfully recover your data from it under our Budget Data Recovery Service. The proper execution of data recovery requires very expensive equipment, tools, a clean room facility and hours of specialized work from highly trained and experienced data recovery engineers. Question: How much will the data recovery cost?Īnswer: The cost to recover data from a hard drive is mostly based on the failure of the hard drive or RAID but there are some other factors that affect the price such as device type, interface, total drive capacity, file system and if its encrypted or not.
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